Terms and conditions
Service Usage
Our service facilitates bill payments for energy developers.
Users must provide accurate and complete information.
Account Security
Users are responsible for maintaining the confidentiality of their account.
Notify us immediately of any unauthorized access.
Payment Authorization
By using our service, users authorize the payment of bills on their behalf.
Payments are processed securely through trusted channels.
Prohibited Activities
Users must not engage in fraudulent or illegal activities.
Any violation may result in the termination of services.
Intellectual Property
All content and trademarks on our platform are property of the company.
Users may not use, reproduce, or distribute without permission.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages.
Our liability is limited to the total amount paid for our services.
Privacy policy
Information Collection
We collect personal information necessary for bill payment services.
Information may include name, contact details, and billing information.
We use secure methods to protect data during transmission and storage.
Usage of Information
Personal information is used solely for bill payment services.
We do not sell or share your information with third parties without consent.
Non-personal data may be used for analytics and service improvement.
Our practices comply with the Nigeria Data Protection Regulation of 2019.
Security Measures
We employ industry-standard security protocols to safeguard your data.
Security audits are conducted to identify and address vulnerabilities.
Cookies and Tracking
We use cookies for a better user experience.
Users can manage cookie preferences through browser settings.
Third-Party Links
Our site may contain links to third-party websites.
We are not responsible for their privacy practices.
Policy Changes
We reserve the right to update our privacy policy.
Users will be notified of significant changes.
Refund Policy
Refund Eligibility
Refunds are considered for payment errors or unauthorized transactions.
Users must report issues within a reasonable time frame.
Refund Process
Contact our customer support (info@entelligence.uk or entelligenceuk@gmail.com) with details of the issue.
Refunds, if approved, will be processed using the original payment method.
Non-Refundable Situations
No refunds for payments made for the correct bill or due to user error.
Refunds are not applicable for service fees.
Cancellation Policy
Users can cancel bill payments before processing.
Once processed, payments are non-refundable.
Policy Changes
We reserve the right to modify our refund policy.
Users will be informed of any changes in advance.
